Care and nursing homes
A resident with dementia loses her second languages first. What is left is the Zurich German of her childhood. The carer on the late shift arrived from Lisbon two years ago and learned Standard German — not that.
- Ce que cela coûte
- This is not a comfort question. Somebody who is not understood is misread: pain becomes agitation, a request becomes resistance.
- Ce que fait Heidi
- Heidi translates and explains dialect — on a phone, in the corridor, in seconds. Plus six scenes from a shift — handover, the morning, pain, meals, the evening, visitors — 120 lines, machine-checked for Zurich forms. Read them before you talk to us.
- Read the six scenes →
Ce que nous devrions vous demander
We do not know whether your staff may hold a phone at that moment. That decides everything about how this would work.