Care and nursing homes
A resident with dementia loses her second languages first. What is left is the Zurich German of her childhood. The carer on the late shift arrived from Lisbon two years ago and learned Standard German — not that.
- What it costs
- This is not a comfort question. Somebody who is not understood is misread: pain becomes agitation, a request becomes resistance.
- What Heidi does
- Heidi translates and explains dialect — on a phone, in the corridor, in seconds. Plus six scenes from a shift — handover, the morning, pain, meals, the evening, visitors — 120 lines, machine-checked for Zurich forms. Read them before you talk to us.
- Read the six scenes →
What we would have to ask you
We do not know whether your staff may hold a phone at that moment. That decides everything about how this would work.